LD
Leona D
1 reviews | Active since Aug 2016
30 Aug 2021, 17:00
Dh takkies, horrible qaulity
Horrible experience. I bought a pair of DH ladies takkies from Truworths East Rand mall 18 july. Just over a month ago. It cost R650. Its torn on both sides of the one takkie. I wear them twice a week and this is truly shocking. Its actually ludacris that DH is making such poor qaulity items. Ive got the box and receipt and want a refund on the takkies.
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Replies (2)
Truworths's replyOfficial
01 Sept 2021, 07:52Thank you for your post.
We escalated your concerns raised to the relevant store management team to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
We escalated your concerns raised to the relevant store management team to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
Truworths's reply01 Sept 2021, 07:52
Official
Thank you for your post.
We escalated your concerns raised to the relevant store management team to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
We escalated your concerns raised to the relevant store management team to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
01 Sept 2021, 09:28Hi Leona,
We can confirm that we have been in contact with you to advise that you can return the shoes to the store. You were happy with the call and will go to the Truworths East Rand mall store this afternoon to return the shoes.
Thank you for bringing the matter to our attention and please accept our sincere apologies for any inconvenience caused.
Kind Regards,
Truworths Online Team
We can confirm that we have been in contact with you to advise that you can return the shoes to the store. You were happy with the call and will go to the Truworths East Rand mall store this afternoon to return the shoes.
Thank you for bringing the matter to our attention and please accept our sincere apologies for any inconvenience caused.
Kind Regards,
Truworths Online Team
Truworths's reply01 Sept 2021, 09:28
Official
Hi Leona,
We can confirm that we have been in contact with you to advise that you can return the shoes to the store. You were happy with the call and will go to the Truworths East Rand mall store this afternoon to return the shoes.
Thank you for bringing the matter to our attention and please accept our sincere apologies for any inconvenience caused.
Kind Regards,
Truworths Online Team
We can confirm that we have been in contact with you to advise that you can return the shoes to the store. You were happy with the call and will go to the Truworths East Rand mall store this afternoon to return the shoes.
Thank you for bringing the matter to our attention and please accept our sincere apologies for any inconvenience caused.
Kind Regards,
Truworths Online Team