DH dress
<p>I have this problem I purchased black and white DH dress at thruworths it was R679.00 and I returned the dress on the 25th of June because the material is ruined and it has bubbles on,they took the dress at truworths in promenade and they told me they will get back to me within 7days I had to wait and no one contacted me back regarding the dress I called them,they told m that they still waiting for reply from Material department and I went there again after a week and they told me same storry,I contacted them again today and the lady told me that I must come and fetch my dress because its not the material fault .that was it and she told me that they can't repay me.</p>
Thank you for your post and affording us the opportunity to respond.
At Truworths, we continuously strive to offer the latest internationally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
We confirm that our Store Manager assessed the garment that you presented for return and could not establish if it was due to an inherent defect. As such, the garment was sent to our Head Office to be further assessed by our team of Quality Assessors. Their findings were that the damage was not as a result of a manufacturing fault; therefore the decision was made to decline your request for a credit.
Our customers are our number one priority and although we realise that you are not happy with this decision, we hope that you will understand that the correct procedure has been app****.
Please contact us on *** or e-mail: *** if you have any further queries or concerns.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
At Truworths, we continuously strive to offer the latest internationally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
We confirm that our Store Manager assessed the garment that you presented for return and could not establish if it was due to an inherent defect. As such, the garment was sent to our Head Office to be further assessed by our team of Quality Assessors. Their findings were that the damage was not as a result of a manufacturing fault; therefore the decision was made to decline your request for a credit.
Our customers are our number one priority and although we realise that you are not happy with this decision, we hope that you will understand that the correct procedure has been app****.
Please contact us on *** or e-mail: *** if you have any further queries or concerns.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
At Truworths, we continuously strive to offer the latest internationally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
We confirm that our Store Manager assessed the garment that you presented for return and could not establish if it was due to an inherent defect. As such, the garment was sent to our Head Office to be further assessed by our team of Quality Assessors. Their findings were that the damage was not as a result of a manufacturing fault; therefore the decision was made to decline your request for a credit.
Our customers are our number one priority and although we realise that you are not happy with this decision, we hope that you will understand that the correct procedure has been app****.
Please contact us on *** or e-mail: *** if you have any further queries or concerns.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
At Truworths, we continuously strive to offer the latest internationally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
We confirm that our Store Manager assessed the garment that you presented for return and could not establish if it was due to an inherent defect. As such, the garment was sent to our Head Office to be further assessed by our team of Quality Assessors. Their findings were that the damage was not as a result of a manufacturing fault; therefore the decision was made to decline your request for a credit.
Our customers are our number one priority and although we realise that you are not happy with this decision, we hope that you will understand that the correct procedure has been app****.
Please contact us on *** or e-mail: *** if you have any further queries or concerns.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
At Truworths, we continuously strive to offer the latest internationally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
We confirm that our Store Manager assessed the garment that you presented for return and could not establish if it was due to an inherent defect. As such, the garment was sent to our Head Office to be further assessed by our team of Quality Assessors. Their findings were that the damage was not as a result of a manufacturing fault; therefore the decision was made to decline your request for a credit.
Our customers are our number one priority and although we realise that you are not happy with this decision, we hope that you will understand that the correct procedure has been app****.
Please contact us on *** or e-mail: *** if you have any further queries or concerns.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
At Truworths, we continuously strive to offer the latest internationally inspired quality merchandise to all our customers. We have a devoted team of quality technologists who constantly conduct rigorous inspections to make certain that the merchandise included in our range offerings meets our high standards.
We confirm that our Store Manager assessed the garment that you presented for return and could not establish if it was due to an inherent defect. As such, the garment was sent to our Head Office to be further assessed by our team of Quality Assessors. Their findings were that the damage was not as a result of a manufacturing fault; therefore the decision was made to decline your request for a credit.
Our customers are our number one priority and although we realise that you are not happy with this decision, we hope that you will understand that the correct procedure has been app****.
Please contact us on *** or e-mail: *** if you have any further queries or concerns.
Kind regards,
Truworths Online Team