1 reviews | Active since Oct 2019
DH Dress
I bought some clothes at Truworths Mega City Thursday 17 October, a DH dress I had bought did not fit, went back morning of the 18th on Friday I couldn't find a size at Mega City and I showed the the dress had make up, they reffered me to Galleria where they said there was a size, got to Galleria they didn't have the size on top of that Galleria refused to take the dress as they said it had make up, when I told them I told the cashier at Mega city they said there should be a note on the receipt about the make up stain. I ended up buying another dress as I was in a hurry and needed a dress for my grant's funeral. Today 27 October I took the dress I wanted exchanged to Truworths Mega City and they told me they couldn't give me a refund as the dress has a makeup stain. They told me someone would review my dress and let me know on the 1st if they are giving me a refund. I'm angry. I'm not happy at all with their service. No one is paying me for the bus fare to be up and down. Dress has a price tag and I have the receipt and clearly has never been worn
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure that we maintain this continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before and after being produced.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
Following the conversation you had with the relevant Store Manager, we can confirm that you were informed of this and can further confirm that you will be contacted with feedback.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
We kindly request you to contact us directly in order for us to address your concerns raised. Please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure that we maintain this continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before and after being produced.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
Following the conversation you had with the relevant Store Manager, we can confirm that you were informed of this and can further confirm that you will be contacted with feedback.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
We kindly request you to contact us directly in order for us to address your concerns raised. Please contact us on *** or via email on ***
Kind regards,
Truworths Online Team