1 reviews | Active since Jan 2014
Desparate for funds
I've been a customer for over 30+ years,but the treatment i've received on Monday 11/06/2018 is totally unacceptable.To harras me for R92.00 ???? .I am totally aware that id did forget to pay the account and did make a payment for R100.00 on Saturday 09/06/2018 and R100.00 pn 11/06/2018.To get sms'e ,two emails ,one from ********** , two phone calls from MBDS last one at 18:01 .The staff from MBD is so unprofessional and you can not hear what they are saying but threatens you to hand you over.They treat you like *********.As soon as the EFT reflects on my account I will pay of the balance and close the account.
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it went into arrears when the payment due by 01 June 2018 was not received.
As advised, when customers do not meet their payment commitments, we contact the customer as we are concerned that the account would incur additional interest for late payment charges. This correspondence serves as a reminder of the importance of bringing your account up to date and that your credit worthiness is an asset.
We regret that you felt that our collections process was in any way offensive, and offer our apologies for any inconvenience caused, as it was certainly not our intention to cause you any unnecessary irritation.
We also confirm that one of your recent EFT payments made is currently reflecting on your account, and confirm that once the other mentioned payment reflects, your account will be up to date with payment once again.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it went into arrears when the payment due by 01 June 2018 was not received.
As advised, when customers do not meet their payment commitments, we contact the customer as we are concerned that the account would incur additional interest for late payment charges. This correspondence serves as a reminder of the importance of bringing your account up to date and that your credit worthiness is an asset.
We regret that you felt that our collections process was in any way offensive, and offer our apologies for any inconvenience caused, as it was certainly not our intention to cause you any unnecessary irritation.
We also confirm that one of your recent EFT payments made is currently reflecting on your account, and confirm that once the other mentioned payment reflects, your account will be up to date with payment once again.
Kind regards,
Truworths Online Team