denied clearance letter
<p>Hyy name is Thoko Modupe.i had an account with truworths.the last time i used the account was in 2012 and since then i havent used it.i tried to take a new cellphone cotract with vodacom and they told me my contract has been declined because i havent paid truworths very well so it had a bad impact on my credit status.i went to truworths and asked fr a balance statement and it showed R0.00 then after a few minutes they said i needed to pay R130.00.i payed the amount but it reflected as negetive on my slip.now i need a clearance/settlement letter and thy turn me up and down.they send me different numbers of people who they say they have my account.there name is Amplisol.now they tell me to get a lawyer if i want a clearance letter.</p>
Thank you for your post.
We have reviewed your account and can verify that it was indeed handed over to Amplisol and is therefore no longer on our records. We therefore liaised with them in this regard and were informed that your account is currently still reflecting a balance as such the requested letter could not be sent to you. They further do not have record of the payment referred to in your post and has requested proof of payment for them to further investigate this matter.
We can verify that we have sent you an email to advise you of this. Should you have any further enquiries in this regard please contact Amplisol on ********** 544 for further assistance.
Kind regards,
Truworths Online Team
Thank you for your post.
We have reviewed your account and can verify that it was indeed handed over to Amplisol and is therefore no longer on our records. We therefore liaised with them in this regard and were informed that your account is currently still reflecting a balance as such the requested letter could not be sent to you. They further do not have record of the payment referred to in your post and has requested proof of payment for them to further investigate this matter.
We can verify that we have sent you an email to advise you of this. Should you have any further enquiries in this regard please contact Amplisol on ********** 544 for further assistance.
Kind regards,
Truworths Online Team