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1 reviews | Active since Dec 2017
15 Dec 2017, 12:44
delivery fail
Ordered a gift card from them by phone on Tuesday,05 December and was told delivery is within 3 days. Today its Friday,15 December and still no sign of the gift card. To add insult to injury they now won't allow me to cancel the order since its apparently already been charged to my account
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Truworths's replyOfficial
28 Dec 2017, 10:34Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. We have sent you an email in this regard and await your soonest response in order to further investigate this matter for you.
Should you have any further enquiries, please feel free to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team
Best regards,
Truworths's reply28 Dec 2017, 10:34
Official
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. We have sent you an email in this regard and await your soonest response in order to further investigate this matter for you.
Should you have any further enquiries, please feel free to contact us on *** or via email on *** .
Yours sincerely,
Truworths Online Team
Best regards,