1 reviews | Active since Dec 2015
delivery
Who's fooling who?????? U said ur delivery takes 3-4 working days ??? Via according to ur consultants Tshepi said 4-5 working days on the 05-01-16 n Mpho said 3-5qworking days which is which???? They sim confused but yet m paying my premium on a monthly base mara u can't keep ur side of bargain . So should I suffer yet m paying my premiums? So is it fair? U ignoring my emails telling about ur supplier n couriers kante who mi paying? Who's debiting from my account every month? Ur supplier ?? Ur courier company? Or mi paying finite? ?? I won't lie I'vereceived poor service from ur company as whole tx for nothing tx for letting me pay my premium while u had my phone with u...... Guess money matters the most rather than my complain or my phone
We acknowledge your frustration and receipt of your previous posts.
As Truworths cellphone insurance is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators, we have escalated your query to them to address as a matter of urgency.
We were informed that they have resolved the discrepancy regarding the delivery of your handset and will be in contact with you to advise on the delivery time.
The service you have received in this regard is surely not in line with our high service standards and we wish to convey our sincerest apologies on behalf of Finrite for the inconvenience caused.
Yours sincerely,
Lynn
We acknowledge your frustration and receipt of your previous posts.
As Truworths cellphone insurance is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators, we have escalated your query to them to address as a matter of urgency.
We were informed that they have resolved the discrepancy regarding the delivery of your handset and will be in contact with you to advise on the delivery time.
The service you have received in this regard is surely not in line with our high service standards and we wish to convey our sincerest apologies on behalf of Finrite for the inconvenience caused.
Yours sincerely,
Lynn