BD
Bianca D
1 reviews | Active since Jul 2017
07 Sept 2020, 17:51
DELIVER INCORRECT
I made an online purchase to be delivered. Today I receive part 3 of my order and it is totally incorrect. Not only have a paid the delivery fee for convenience, I have to now go to a branch to have this fixed! I ordered Clarins Everlasting Foundation in 108. I received Clarins Skin Illusions in 105. It is not nearly my skin color or the correct foundation I ordered. This is inconvenient and very disappointing. If it was even in the correct shade one could understand the confusion, but it is 3 shades lighter. After paying extra I still have to go to a store!!! The delivery note cleary states Everlasting Foundation!
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Truworths's replyOfficial
17 Sept 2020, 08:57Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you, and are pleased to confirm that the delivery fee has been reversed. We can further confirm that this matter has been resolved and wish to apologise for any inconvenience caused as a matter of this.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Kind regards, Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you, and are pleased to confirm that the delivery fee has been reversed. We can further confirm that this matter has been resolved and wish to apologise for any inconvenience caused as a matter of this.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Kind regards, Truworths Online Team
Best regards,
Truworths's reply17 Sept 2020, 08:57
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you, and are pleased to confirm that the delivery fee has been reversed. We can further confirm that this matter has been resolved and wish to apologise for any inconvenience caused as a matter of this.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Kind regards, Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that one of our consultants has been in contact with you, and are pleased to confirm that the delivery fee has been reversed. We can further confirm that this matter has been resolved and wish to apologise for any inconvenience caused as a matter of this.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Kind regards, Truworths Online Team
Best regards,