JD
Jessica D
1 reviews | Active since Apr 2019
26 Jun 2019, 18:18
Delay delivery 3 to 5 working days ****
But truworths though today is 3rd day and the order is been processed not shipped foschini I ordered on Friday Monday I got it. Since is not yet shipped can I cancel cause I needed them before Friday. 3 to 5 working days is a **** from Saturday today is Wednesday no sign of delivery. Online shop sucks. I need to cancel because I wanted the delivery before Friday its useless.
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
03 Jul 2019, 13:04 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply03 Jul 2019, 13:04
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
10 Jul 2019, 14:40 Thank you for your post.
Upon receiving your post, we escalated your concerns raised to the relevant department to address.
We can confirm that your accounts have been rectified and can further confirm that one of your orders has been canceled due to the status of your account. We can confirm that you were informed of this.
We regret any frustration and inconveniences caused as a result of this matter and wish to sincerely apologise for your experience.
We encourage you to contact us directly on *** or via email on ***should you have any further comments or suggestions.
Kind regards, Truworths Online Team
Upon receiving your post, we escalated your concerns raised to the relevant department to address.
We can confirm that your accounts have been rectified and can further confirm that one of your orders has been canceled due to the status of your account. We can confirm that you were informed of this.
We regret any frustration and inconveniences caused as a result of this matter and wish to sincerely apologise for your experience.
We encourage you to contact us directly on *** or via email on ***should you have any further comments or suggestions.
Kind regards, Truworths Online Team
Truworths's reply10 Jul 2019, 14:40
Official
Thank you for your post.
Upon receiving your post, we escalated your concerns raised to the relevant department to address.
We can confirm that your accounts have been rectified and can further confirm that one of your orders has been canceled due to the status of your account. We can confirm that you were informed of this.
We regret any frustration and inconveniences caused as a result of this matter and wish to sincerely apologise for your experience.
We encourage you to contact us directly on *** or via email on ***should you have any further comments or suggestions.
Kind regards, Truworths Online Team
Upon receiving your post, we escalated your concerns raised to the relevant department to address.
We can confirm that your accounts have been rectified and can further confirm that one of your orders has been canceled due to the status of your account. We can confirm that you were informed of this.
We regret any frustration and inconveniences caused as a result of this matter and wish to sincerely apologise for your experience.
We encourage you to contact us directly on *** or via email on ***should you have any further comments or suggestions.
Kind regards, Truworths Online Team