1 reviews | Active since Dec 2011
Degrading Treatment
Please be informed that you should never miss a monthly payment at Truworths otherwise you will be handed over for collection. One should really carefully consider opening an account with Truworths ad this is exactly the treatment i have received after missing A SINGLE MONTHS PAYMENT OF JUST +-R450 I have been THREATENED with a Text of (Handover) I am a customer with Truworths for 10years approximate Is this a truly South African company that understand our Current Economy I have received more than 15 daytime calls and another 10/15 texts DEMANDS FROM TRUWORTHS And the best part of it all is dealing with an agent that is beyond rude BEWARE DON'T MISS YOUR PAYMENTS!!! QUESTION Am I a Valued customer I really think your clothing is excellent but your manner in which you have treated me is ...........
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts. We are however sorry if you felt that our collections process was in any way offensive and not handled correctly, as it was certainly not our intention to cause you any unnecessary frustration.
We confirm your noted payment arrangement, and look forward to your account being brought up to date with payment so you can enjoy all the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts. We are however sorry if you felt that our collections process was in any way offensive and not handled correctly, as it was certainly not our intention to cause you any unnecessary frustration.
We confirm your noted payment arrangement, and look forward to your account being brought up to date with payment so you can enjoy all the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team