Deformation of character

Subject: Urgent Complaint – Unprofessional Conduct by Store Manager at Truworths Canal Walk

Dear Truworths Head Office,

I am writing to formally raise a serious complaint regarding the unprofessional and completely unacceptable behaviour I experienced from the store manager at your Canal Walk branch.

During my visit, the interaction between the store manager (Charne) staff member (Inga) a customer (Jami ) was handled with a shocking lack of respect and courtesy. Instead of offering assistance or resolving an issue professionally, the manager’s attitude was dismissive, condescending, and completely out of line with the service standards one would expect from a brand like Truworths.

What made the situation worse was the tone, body language, and overall manner in which the manager addressed me — it felt more like a confrontation than customer service. No customer should ever be made to feel disrespected, belittled, or ignored in a retail environment, especially not by someone in a management position who represents your brand.

I am extremely disappointed and frustrated. This experience has left a lasting negative impression of Truworths as a whole. I would like this incident investigated urgently, and I expect a written response outlining what corrective action will be taken to ensure this kind of behaviour never happens again.

Truworths prides itself on style, professionalism, and customer care — but what I experienced at Canal Walk was the exact opposite. I sincerely hope this matter will be treated with the seriousness it deserves. I will escalate it to my lawyers (deformation of character)