PB
Paul B
1 reviews | Active since Aug 2019
02 Aug 2019, 08:42
defective product
Don't buy shoes from this company, when the finish work is so poorly done on R1000 shoes and all the HQ can tell you when you send it to them asking why this badly finished shoe is finished like this for the price they just tell you that's the way sneakers is made..no apology nothing. i did not see this when i bought it and wore it once now i'm not allowed to get refund because your Product is badly MADE!! will never buy anything from you again. The branch can't do anything and i understand as they have to do what HQ says but saying to customer that's how sneakers are made to look like. i can buy better made off shoes from the corner robot!
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Replies (2)
Truworths's replyOfficial
02 Aug 2019, 08:45We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply02 Aug 2019, 08:45
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
07 Aug 2019, 09:17 Thank you for raising your quality concern with us.
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with the shoes purchased at one of our stores.
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We can confirm that the shoes were assessed by our Quality Assurance department and as per their findings, the shoes did not present manufacturing as such your return has been declined.
Following your telephonic conversation with our consultant we understand that you were not pleased with the outcome of your query, however, trust that you will be able to understand our stance in this regard.
Best regards,
Truworths Online Team
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with the shoes purchased at one of our stores.
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We can confirm that the shoes were assessed by our Quality Assurance department and as per their findings, the shoes did not present manufacturing as such your return has been declined.
Following your telephonic conversation with our consultant we understand that you were not pleased with the outcome of your query, however, trust that you will be able to understand our stance in this regard.
Best regards,
Truworths Online Team
Truworths's reply07 Aug 2019, 09:17
Official
Thank you for raising your quality concern with us.
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with the shoes purchased at one of our stores.
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We can confirm that the shoes were assessed by our Quality Assurance department and as per their findings, the shoes did not present manufacturing as such your return has been declined.
Following your telephonic conversation with our consultant we understand that you were not pleased with the outcome of your query, however, trust that you will be able to understand our stance in this regard.
Best regards,
Truworths Online Team
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with the shoes purchased at one of our stores.
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We can confirm that the shoes were assessed by our Quality Assurance department and as per their findings, the shoes did not present manufacturing as such your return has been declined.
Following your telephonic conversation with our consultant we understand that you were not pleased with the outcome of your query, however, trust that you will be able to understand our stance in this regard.
Best regards,
Truworths Online Team