sF
shandrein F
1 reviews | Active since Sept 2014
08 Aug 2019, 07:17
Default on my name STILL
Good day I have just done a credit check and there's a default on my name for identity account I paid off in 2017..... I want this sorted out ASAP please.
I've emailed (***) a week ago but received no feedback. This is ridiculous!
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Replies (2)
Truworths's replyOfficial
08 Aug 2019, 08:38We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply08 Aug 2019, 08:38
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
12 Aug 2019, 10:41 Thank you for your post.
We acknowledge your frustration and have escalated your concerns raised to the relevant department to address.
Upon reviewing your account we can confirm that your account is reflecting a nil balance and a confirmation letter has been sent to you on 30 July 2019. We wish to advise that Identity (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
An update regarding the status of your account will be sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty-four months from the date that the outstanding balance on your account was settled. Should you require assistance with your Identity account please contact their customer service team directly on ***, or send an e-mail to ***
Kind regards, Truworths Online Team
We acknowledge your frustration and have escalated your concerns raised to the relevant department to address.
Upon reviewing your account we can confirm that your account is reflecting a nil balance and a confirmation letter has been sent to you on 30 July 2019. We wish to advise that Identity (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
An update regarding the status of your account will be sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty-four months from the date that the outstanding balance on your account was settled. Should you require assistance with your Identity account please contact their customer service team directly on ***, or send an e-mail to ***
Kind regards, Truworths Online Team
Truworths's reply12 Aug 2019, 10:41
Official
Thank you for your post.
We acknowledge your frustration and have escalated your concerns raised to the relevant department to address.
Upon reviewing your account we can confirm that your account is reflecting a nil balance and a confirmation letter has been sent to you on 30 July 2019. We wish to advise that Identity (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
An update regarding the status of your account will be sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty-four months from the date that the outstanding balance on your account was settled. Should you require assistance with your Identity account please contact their customer service team directly on ***, or send an e-mail to ***
Kind regards, Truworths Online Team
We acknowledge your frustration and have escalated your concerns raised to the relevant department to address.
Upon reviewing your account we can confirm that your account is reflecting a nil balance and a confirmation letter has been sent to you on 30 July 2019. We wish to advise that Identity (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureau on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
An update regarding the status of your account will be sent to the credit bureau. However, your record held with them will still remain on your payment profile for twenty-four months from the date that the outstanding balance on your account was settled. Should you require assistance with your Identity account please contact their customer service team directly on ***, or send an e-mail to ***
Kind regards, Truworths Online Team