1 reviews | Active since May 2017
Decietful sales and pathetic service
<p>Bought a badboy watch from truworths in fourways mall that had small cracks on the screen and the mechanism wasnt working I took it back immediately after leaving the mall n they told me that they cant replace it because it was old stock and couldnt give me another watch because the new stock of the exact same product was more expensive.</p> <p> </p> <p>This service is pathetic dur to the fact that it was the stores fault for selling faulty stock and regarless of the price, the product was the same and should have been swopped due to inconvienience.</p> <p> </p> <p>I dont know what happened to the customer is always right but ill never set foot in that store again.</p>
Thank you for your post and for allowing us the opportunity to respond.
We have investigated the concerns raised in your post and whilst we do have certain procedures in place for watch returns, we believe that our store could have handled this matter in a more proficient manner.
We therefore brought your complaint to the attention of the relevant management of the store to address this matter and ensure that our high service standard is upheld. In addition arrangements were made to have a replacement watch sent to the store for you.
Following your telephonic conversation with our consultant, we regret that you are no longer interested in the watch and confirmed that you received a refund on the day of your return.
We once again sincerely apologize for your experience, however would like to thank you for letting know of this, as it has given us the opportunity to address an issue of concern.
Please stay in touch by contacting us on *** or via email to *** ,should you have any inquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
We have investigated the concerns raised in your post and whilst we do have certain procedures in place for watch returns, we believe that our store could have handled this matter in a more proficient manner.
We therefore brought your complaint to the attention of the relevant management of the store to address this matter and ensure that our high service standard is upheld. In addition arrangements were made to have a replacement watch sent to the store for you.
Following your telephonic conversation with our consultant, we regret that you are no longer interested in the watch and confirmed that you received a refund on the day of your return.
We once again sincerely apologize for your experience, however would like to thank you for letting know of this, as it has given us the opportunity to address an issue of concern.
Please stay in touch by contacting us on *** or via email to *** ,should you have any inquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
We have investigated the concerns raised in your post and whilst we do have certain procedures in place for watch returns, we believe that our store could have handled this matter in a more proficient manner.
We therefore brought your complaint to the attention of the relevant management of the store to address this matter and ensure that our high service standard is upheld. In addition arrangements were made to have a replacement watch sent to the store for you.
Following your telephonic conversation with our consultant, we regret that you are no longer interested in the watch and confirmed that you received a refund on the day of your return.
We once again sincerely apologize for your experience, however would like to thank you for letting know of this, as it has given us the opportunity to address an issue of concern.
Please stay in touch by contacting us on *** or via email to *** ,should you have any inquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
We have investigated the concerns raised in your post and whilst we do have certain procedures in place for watch returns, we believe that our store could have handled this matter in a more proficient manner.
We therefore brought your complaint to the attention of the relevant management of the store to address this matter and ensure that our high service standard is upheld. In addition arrangements were made to have a replacement watch sent to the store for you.
Following your telephonic conversation with our consultant, we regret that you are no longer interested in the watch and confirmed that you received a refund on the day of your return.
We once again sincerely apologize for your experience, however would like to thank you for letting know of this, as it has given us the opportunity to address an issue of concern.
Please stay in touch by contacting us on *** or via email to *** ,should you have any inquiries, comments or suggestions.
Yours in service,
Truworths Online Team