1 reviews | Active since Jun 2014
Deceiving clients about account status!!!
In the last two years I have decided not to increase limit and keep it at R9000 as that is what I can afford and pay monthly. In last three months of 2014 every time I went to pay my account the tellers insisted that I increase my limit as it's due for an increase and every time I declined their offers. In December 2014, I did some shopping and beginning of this year under the impress that my credit was still R9000 .To my surprise in February 2015 I received \sms"that I still have R1200 credit left from cushion increase which I was not aware of. I then immediately contacted Truworths head office and my call was received by a very uninterested consultant who couldn't be bothered and just said I should make a payment arrangement of which I did and have been paying religiously. Then their threats started coming in via sms and email and harassing my mother that hand me over to their collection agency of which they have done. I then contacted their credit department via emails and told them despite not being told of the credit I will pay it off and asked that they send me the slip which I signed giving consent of the increase """
Thank you affording us the opportunity to respond to your concerns.
From time to time customers request to make a purchase over-and -above their credit facility available at the time. Truworths will authorize the sale provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer when he/ she sign the docket authorizing the purchase.
We verify that this was this docket was presented and signed by you on the day of your purchases during which, you confirm having requested a temporary increase in your credit limit as reflected on the copy of your till slip in order to finance the transaction.
We confirm that we have contacted you in this regard, and whilst you indicated that you are not happy with the feedback provided. We trust that you will be able to understand our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you affording us the opportunity to respond to your concerns.
From time to time customers request to make a purchase over-and -above their credit facility available at the time. Truworths will authorize the sale provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer when he/ she sign the docket authorizing the purchase.
We verify that this was this docket was presented and signed by you on the day of your purchases during which, you confirm having requested a temporary increase in your credit limit as reflected on the copy of your till slip in order to finance the transaction.
We confirm that we have contacted you in this regard, and whilst you indicated that you are not happy with the feedback provided. We trust that you will be able to understand our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn