1 reviews | Active since Oct 2014
DECEIVED BY TRUWORTHS
I had a limit of R2000 which was later increased to R3500 with my concern. To this day my current balance is sitting on R5754,20. The last time I asked for an increase was R3500. When I contacted the shop the mentioned that they gave me a CUTION INCREASE. How does it happen that the shop offers me a credit according credit affordability and expenditure increase my limit without any communication whatsoever. Why in the first place I was only limited to R3500 only to be changed afterwards when it suit them to increase my limit... If it was any fine print written or that I probably signed I need to know/ see the proof stating that its within your rights to exceed my limit my without my knowledge. Does Credit Act allow this? I'm really flabbergasted by this....Why give LIMITS if you still going to have another credit added on credit. This is *******.....
Thank you affording us the opportunity to respond to your concerns.
The terms and conditions applicable to our credit agreement are at all times subject to the provisions of the National Credit Act (NCA).
From time to time customers request to make a purchase over-and -above their credit facility available at the time. Truworths will authorize the sale provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer when he/she sign the docket authorizing the purchase.
We verify that these dockets were presented and signed by you and the additional card holder on the days of your purchases made during our October and November 2015 statement periods.
We confirm that we have contacted you in this regard, and whilst you indicated that you are not happy with the feedback provided. We trust that you will be able to understand our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you affording us the opportunity to respond to your concerns.
The terms and conditions applicable to our credit agreement are at all times subject to the provisions of the National Credit Act (NCA).
From time to time customers request to make a purchase over-and -above their credit facility available at the time. Truworths will authorize the sale provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer when he/she sign the docket authorizing the purchase.
We verify that these dockets were presented and signed by you and the additional card holder on the days of your purchases made during our October and November 2015 statement periods.
We confirm that we have contacted you in this regard, and whilst you indicated that you are not happy with the feedback provided. We trust that you will be able to understand our stance in this regard.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn