Deceased Account

Truworths customer service is atrocious. I called Truworths to confirm process to close my husbands account as he is deceased. I was told to go to the store with the death certificate and ID. Knowing what Truworths is like I went to the store with the death certificate, marriage certificate, my ID, letters of executorship. etc. I first handed in the death certificate and ID and was then asked for letters of executorship, which I had. This was sent in from the store. I was told to come back the next day. I did not go back the next day, I went back today with all the documents again together with a POA to refund to myself. Needless to say that they cannot refund myself can only refund the executors on the letters of executorship, even though the letter from the executor states that I am the sole heir and I should be refunded. I do not think that Truworths even know what they are doing and what they are requesting or even looking for. They ask for the requirments but do not even look at the requirements. I am so frustrated. This is my last straw with Truworths. I closed my account today as well due to the ****py service and incompetence