zK
zaloma K
1 reviews | Active since Jan 2015
03 Mar 2015, 08:32
debiting my account with no autherisation
woke up this morning to find truworths has deducted money off my bank account- when i queried with the call centre- there is no moneys reflected on my accounts and the call centre consultant- pamela joshua-she cant help. i have never given truworths permission to deduct money off my account, they have no authority as per their system. and their response is they cant help.<br> so why has R1100 been deducted off my bank account for truworths? their response- we cant do anything?<br> so how am i going to get my money back that is in my bank for a valid debit order when is now probably going to bounce due to truworths incompetence.
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Truworths's replyOfficial
04 Mar 2015, 17:06Hello ZALOMA,
Thank you for your post and affording us the opportunity to respond.
According to our records, no debit order is active on your account and no deduction has been made from your bank account. We most definitely do not have your banking details on our system and no unauthorized debit order has been placed onto your account.
We believe that one of our consultants spoke to you regarding this matter on 03 March 2015. You were requested to provide us with a bank statement, in order for us to investigate this matter further. Please note that without this documentation, we will unfortunately not be able to attend to this matter for you. Therefore we urge you to forward it to us at your earliest convenience or investigate the matter further with your bank.
We trust that we have acceptably addressed this matter. Should you have any other queries or concerns, kindly contact us on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for your post and affording us the opportunity to respond.
According to our records, no debit order is active on your account and no deduction has been made from your bank account. We most definitely do not have your banking details on our system and no unauthorized debit order has been placed onto your account.
We believe that one of our consultants spoke to you regarding this matter on 03 March 2015. You were requested to provide us with a bank statement, in order for us to investigate this matter further. Please note that without this documentation, we will unfortunately not be able to attend to this matter for you. Therefore we urge you to forward it to us at your earliest convenience or investigate the matter further with your bank.
We trust that we have acceptably addressed this matter. Should you have any other queries or concerns, kindly contact us on *** or e-mail ***.
Kind regards,
Charmaine
Truworths's reply04 Mar 2015, 17:06
Official
Hello ZALOMA,
Thank you for your post and affording us the opportunity to respond.
According to our records, no debit order is active on your account and no deduction has been made from your bank account. We most definitely do not have your banking details on our system and no unauthorized debit order has been placed onto your account.
We believe that one of our consultants spoke to you regarding this matter on 03 March 2015. You were requested to provide us with a bank statement, in order for us to investigate this matter further. Please note that without this documentation, we will unfortunately not be able to attend to this matter for you. Therefore we urge you to forward it to us at your earliest convenience or investigate the matter further with your bank.
We trust that we have acceptably addressed this matter. Should you have any other queries or concerns, kindly contact us on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for your post and affording us the opportunity to respond.
According to our records, no debit order is active on your account and no deduction has been made from your bank account. We most definitely do not have your banking details on our system and no unauthorized debit order has been placed onto your account.
We believe that one of our consultants spoke to you regarding this matter on 03 March 2015. You were requested to provide us with a bank statement, in order for us to investigate this matter further. Please note that without this documentation, we will unfortunately not be able to attend to this matter for you. Therefore we urge you to forward it to us at your earliest convenience or investigate the matter further with your bank.
We trust that we have acceptably addressed this matter. Should you have any other queries or concerns, kindly contact us on *** or e-mail ***.
Kind regards,
Charmaine