LB
Leonell B
1 reviews | Active since Dec 2013
24 Jun 2016, 09:31
Debiting amount on wrong dates
<p>im so annoyed with the service i get at truworths that i jsut want to pay up my account and close them ive never ever regretted opening a clothing store like i do with this.</p> <p>they decided to debit my acc on the 23rd of May and who the **** has money that time so now they sending me emails about my acc being and errors and i owe R1500 really what bull**** is that, who the hell said that you should change my debit date cause i sure as hell wasnt called for this change... you service is ****ed up ruining peopled payment record for ****....</p>
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
29 Jun 2016, 09:15Thank you for your post.
We completely understand your frustration and we wish to sincerely apologize for your experience in this regard.
The debit order scheduled for account was incorrectly processed due to a technical error on our part. We can verify that this error has since been rectified and confirm that your account payment profile has been updated for the month in question.
Following our telephonic conversation we can confirm that we have amended the debit date for your Truworths account and once again sincerely apologize for the inconvenience caused.
We trust that we have satisfactorily attended to your concerns and hope to see you in our stores again soon.
Please feel free to contact us on 021- ********** or via email ********** should you have any further comments, suggestions or enquiries.
Yours sincerely,
Truworths Online Team
Best regards,
Truworths's reply29 Jun 2016, 09:15
Official
Thank you for your post.
We completely understand your frustration and we wish to sincerely apologize for your experience in this regard.
The debit order scheduled for account was incorrectly processed due to a technical error on our part. We can verify that this error has since been rectified and confirm that your account payment profile has been updated for the month in question.
Following our telephonic conversation we can confirm that we have amended the debit date for your Truworths account and once again sincerely apologize for the inconvenience caused.
We trust that we have satisfactorily attended to your concerns and hope to see you in our stores again soon.
Please feel free to contact us on 021- ********** or via email ********** should you have any further comments, suggestions or enquiries.
Yours sincerely,
Truworths Online Team
Best regards,