1 reviews | Active since Sept 2015
DEBIT ORDER PAYMENT NOT GOING OFF!
I have a debit order with Truworths that goes off every month. I received an sms today to remind me to pay my account before the 5th of September. When I had a look on my bank statement it didn't go off on the debit order date. I phoned customer care, and they told me there was a clash on their system, and I have to go into a Truworths store to make the payment.<br> <br> I HAVE A DEBIT ORDER, now Truworths makes it my problem that the system clashed and I have to make the payment at their stores before the 5th of September. WHY IS IT MY PROBLEM??????<br> <br> The operator was unprofessional and I feel that the manner in which she handled the situation is unacceptable. When the operator answered, she couldn't give me an answer, she asked me to hold. (FOR 20 MINUTES!!!!) Again inconvenience me for not doing their job.<br> <br> It is totally unacceptable and I am a very unhappy customer.
Thank you for your post and for allowing us the opportunity to respond.
The service you received is in no way a reflection of the high service standards we expect from all our staff.
As such, we have escalated this matter to our Call Centre Manager. We were informed that she has listened to the call and that the consultant did not handle your query in the correct manner. She will therefore, take this as an opportunity to have a discussion with the consultant and will also remind all staff on the importance of assisting customers in a professional manner.
We are pleased to confirm that your payment has been received and wish to offer our sincerest apologies for conduct of our staff member during the call and for any inconvenience caused as as result of this matter.
We trust that we were able to adequately respond to your query and hope to see you in our stores again soon.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post and for allowing us the opportunity to respond.
The service you received is in no way a reflection of the high service standards we expect from all our staff.
As such, we have escalated this matter to our Call Centre Manager. We were informed that she has listened to the call and that the consultant did not handle your query in the correct manner. She will therefore, take this as an opportunity to have a discussion with the consultant and will also remind all staff on the importance of assisting customers in a professional manner.
We are pleased to confirm that your payment has been received and wish to offer our sincerest apologies for conduct of our staff member during the call and for any inconvenience caused as as result of this matter.
We trust that we were able to adequately respond to your query and hope to see you in our stores again soon.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Yours sincerely,
Lynn