KT
Kabelo T
1 reviews | Active since Oct 2015
28 Oct 2015, 12:23
Debit order increased drastically
About 4 months back ,I received a call from truworths saying that I qualify for a credit limit increase. The consultant told me that i won't be paying more than R320 even if I used up all the credit i had.<br> <br> Truworths is now debiting R770 per month, I left them for a month, thinking that maybe somehow my previous debit didn't go through.<br> <br> I called them today asking them what happened and they tell me a different story that I don't understand. They say I will always pay 770 every month or else its gonna affect my credit record. I asked the lady if maybe they could give me a call recording of when i went into the credit increase agreement as my proof and they refused.
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Truworths's replyOfficial
30 Oct 2015, 11:48Hello Playmaster,
Thank you for your post.
Upon reviewing your account we established that your installment increased due to large purchases that were made during the September 2015 statement period. These purchases were made over and above your current credit limit facility available at the time. Truworths authorized the sale as your account met the qualifying criteria.
Further to this, we can confirm that an investigation will be conducted by our Call Centre Manager regarding the call mentioned in your post, who will also address this matter with the relevant consultant.
Following our telephonic conversation we are pleased to confirm with you and were able to adequately clarify this matter for you.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
Upon reviewing your account we established that your installment increased due to large purchases that were made during the September 2015 statement period. These purchases were made over and above your current credit limit facility available at the time. Truworths authorized the sale as your account met the qualifying criteria.
Further to this, we can confirm that an investigation will be conducted by our Call Centre Manager regarding the call mentioned in your post, who will also address this matter with the relevant consultant.
Following our telephonic conversation we are pleased to confirm with you and were able to adequately clarify this matter for you.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Truworths's reply30 Oct 2015, 11:48
Official
Hello Playmaster,
Thank you for your post.
Upon reviewing your account we established that your installment increased due to large purchases that were made during the September 2015 statement period. These purchases were made over and above your current credit limit facility available at the time. Truworths authorized the sale as your account met the qualifying criteria.
Further to this, we can confirm that an investigation will be conducted by our Call Centre Manager regarding the call mentioned in your post, who will also address this matter with the relevant consultant.
Following our telephonic conversation we are pleased to confirm with you and were able to adequately clarify this matter for you.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
Upon reviewing your account we established that your installment increased due to large purchases that were made during the September 2015 statement period. These purchases were made over and above your current credit limit facility available at the time. Truworths authorized the sale as your account met the qualifying criteria.
Further to this, we can confirm that an investigation will be conducted by our Call Centre Manager regarding the call mentioned in your post, who will also address this matter with the relevant consultant.
Following our telephonic conversation we are pleased to confirm with you and were able to adequately clarify this matter for you.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,