LD
LINDELA D
1 reviews | Active since Jun 2013
11 Mar 2016, 13:54
debit order
I arranged for a debit in order on the day iget paid. Truworths changed the date and debited my account. There were no funds available and now the account is in arrears. No one has explained why was the date changed and now they are harrasing me with smses that my account is overdue.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
15 Mar 2016, 15:40Hello LINDELA06,
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
According to our records, the debit order on your account was set for the 14th of each month. When the deduction date falls on a weekend, the funds will be debited either the first working day before or after the chosen date.
According to our records, this was explained to you by one of our consultants when you contacted us to discuss this matter. We are pleased to confirm that we corrected your debit order date to the 15th of each month, as per your request.
Should you have any further queries or concerns, please feel free to contact us.
Kind regards,
Charmaine
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
According to our records, the debit order on your account was set for the 14th of each month. When the deduction date falls on a weekend, the funds will be debited either the first working day before or after the chosen date.
According to our records, this was explained to you by one of our consultants when you contacted us to discuss this matter. We are pleased to confirm that we corrected your debit order date to the 15th of each month, as per your request.
Should you have any further queries or concerns, please feel free to contact us.
Kind regards,
Charmaine
Truworths's reply15 Mar 2016, 15:40
Official
Hello LINDELA06,
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
According to our records, the debit order on your account was set for the 14th of each month. When the deduction date falls on a weekend, the funds will be debited either the first working day before or after the chosen date.
According to our records, this was explained to you by one of our consultants when you contacted us to discuss this matter. We are pleased to confirm that we corrected your debit order date to the 15th of each month, as per your request.
Should you have any further queries or concerns, please feel free to contact us.
Kind regards,
Charmaine
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
According to our records, the debit order on your account was set for the 14th of each month. When the deduction date falls on a weekend, the funds will be debited either the first working day before or after the chosen date.
According to our records, this was explained to you by one of our consultants when you contacted us to discuss this matter. We are pleased to confirm that we corrected your debit order date to the 15th of each month, as per your request.
Should you have any further queries or concerns, please feel free to contact us.
Kind regards,
Charmaine