jP
jonathan P
1 reviews | Active since Dec 2013
26 Oct 2015, 05:12
Debit Order
Truworths, <br> <br> Who gave you the right to debit my account today. I had an arrangement for the 1st November 2015. I have the call recorded. <br> <br> How dare you. YOU will pay the R138 unpaid debit fee on mu account. <br> <br> I will report you to the National Credit Regulator, The Law Society and more importantly the National Board of Consumers. <br> <br> Sort this out Immediately.<br> <br> And do not give me this nonsense that it is your external debt collector's and not you, you appointed them you sort this out.
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Truworths's replyOfficial
30 Oct 2015, 15:20Hello jonathan david,
We acknowledge your frustration regarding the erroneous debit order processed on your account and receipt of your post via our Facebook site on 26 October 2015.
We have reviewed your account and established that it was being handled by an outside collector Munnik Basson Da Gama (MBD) to do collections on our behalf.
We have therefore escalated this matter to MBD to conduct an investigation into your concerns raised.
One of our consultants has attempted to contact you on the number listed in your post but were regrettably unsuccessful in her attempts.
We are committed to provide you with feedback once the investigation by MBD has been concluded and wish to convey our sincerest apologies for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn
We acknowledge your frustration regarding the erroneous debit order processed on your account and receipt of your post via our Facebook site on 26 October 2015.
We have reviewed your account and established that it was being handled by an outside collector Munnik Basson Da Gama (MBD) to do collections on our behalf.
We have therefore escalated this matter to MBD to conduct an investigation into your concerns raised.
One of our consultants has attempted to contact you on the number listed in your post but were regrettably unsuccessful in her attempts.
We are committed to provide you with feedback once the investigation by MBD has been concluded and wish to convey our sincerest apologies for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn
Best regards,
Truworths's reply30 Oct 2015, 15:20
Official
Hello jonathan david,
We acknowledge your frustration regarding the erroneous debit order processed on your account and receipt of your post via our Facebook site on 26 October 2015.
We have reviewed your account and established that it was being handled by an outside collector Munnik Basson Da Gama (MBD) to do collections on our behalf.
We have therefore escalated this matter to MBD to conduct an investigation into your concerns raised.
One of our consultants has attempted to contact you on the number listed in your post but were regrettably unsuccessful in her attempts.
We are committed to provide you with feedback once the investigation by MBD has been concluded and wish to convey our sincerest apologies for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn
We acknowledge your frustration regarding the erroneous debit order processed on your account and receipt of your post via our Facebook site on 26 October 2015.
We have reviewed your account and established that it was being handled by an outside collector Munnik Basson Da Gama (MBD) to do collections on our behalf.
We have therefore escalated this matter to MBD to conduct an investigation into your concerns raised.
One of our consultants has attempted to contact you on the number listed in your post but were regrettably unsuccessful in her attempts.
We are committed to provide you with feedback once the investigation by MBD has been concluded and wish to convey our sincerest apologies for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn
Best regards,