DH
Daniel H
1 reviews | Active since Apr 2020
19 Oct 2022, 15:21
death staff
the service consultants when you call the customer care line are either death or just dont want to hear, I work with complaints on a daily basis and need to call clients daily, however when I call truworths customer service for information no one hears me.... I mean seriously
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Replies (2)DH
Daniel H's updateReviewer Update
19 Oct 2022, 15:30I love the clothing brand Fuel, however their sizes are out of date or for the wrong country, I order online because it saves me in travel costs from driving from store to store to find what I want, with that said I also know what sizes I wear on a daily basis, medium and large doesnt fit me however I know x-large fits me perfectly , but when it comes to the fuel brand their x-large shirts are clearly Chinese large for south africans, I spend alot of money on shirts just to get shirts delivered to me that dont fit and then I have to spend more money to drive from truworths to truworths to exchange the shirts thats if the stores have the same shirt in store...... which is not always the case, which then means I have to then exchange for something else...... seriously this is not acceptable we as consumers try and save every cent that we can just to be ********** in the long run, I bought sock ( fuel brand as well ) the 1st time I put them on they tore ...... is this the kind of quality that can be expected from truworths and the Fuel brand
DH
Daniel H's update19 Oct 2022, 15:30
Reviewer Update
I love the clothing brand Fuel, however their sizes are out of date or for the wrong country, I order online because it saves me in travel costs from driving from store to store to find what I want, with that said I also know what sizes I wear on a daily basis, medium and large doesnt fit me however I know x-large fits me perfectly , but when it comes to the fuel brand their x-large shirts are clearly Chinese large for south africans, I spend alot of money on shirts just to get shirts delivered to me that dont fit and then I have to spend more money to drive from truworths to truworths to exchange the shirts thats if the stores have the same shirt in store...... which is not always the case, which then means I have to then exchange for something else...... seriously this is not acceptable we as consumers try and save every cent that we can just to be ********** in the long run, I bought sock ( fuel brand as well ) the 1st time I put them on they tore ...... is this the kind of quality that can be expected from truworths and the Fuel brand
DH
Daniel H's updateReviewer Update
22 Dec 2022, 19:35This is the reply i received from truworths on 19 October 2022 and to date 22 December 2022 i have not received anything else....... Truworths is just as ****ed as our country..... Thank God I closed my account with them, PEP has better customer service......... Hi Daniel,
Thank you for your post.
We wish to advise that we escalated your concerns to the relevant Management to investigate and provide feedback.
Kind regards,
Thank you for your post.
We wish to advise that we escalated your concerns to the relevant Management to investigate and provide feedback.
Kind regards,
DH
Daniel H's update22 Dec 2022, 19:35
Reviewer Update
This is the reply i received from truworths on 19 October 2022 and to date 22 December 2022 i have not received anything else....... Truworths is just as ****ed as our country..... Thank God I closed my account with them, PEP has better customer service......... Hi Daniel,
Thank you for your post.
We wish to advise that we escalated your concerns to the relevant Management to investigate and provide feedback.
Kind regards,
Thank you for your post.
We wish to advise that we escalated your concerns to the relevant Management to investigate and provide feedback.
Kind regards,
