1 reviews | Active since May 2013
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**************** by truworths 3 weeks back I went to truworths I was attracted by pitch black demin trouser.I bought it because of the colour. I wore it last week then I washed it using my hands. When I put it inside the basin colour was out .I didn't continue I took it out water was too dark by then.
I tried to dry it to my suprise the jean was whitish the black that attracted me is no longer there. Worse I bought the demin with credit. The way it is I will not wear it even in town it is horrible .how do you pay something that is no longer on its original state. I feel like truworths rob people .I do habe black demin from other shoo it is old but the colour is still there I have washed it several times. The NEW one looks like old .not impressed at all. Which means they have used cheap material for this type of demin.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
At Truworths, providing our customers with quality garments of international standards is of extreme importance to us. When a garment appears to have a possible fault you are welcome to return the defective item within 6 months from the date of purchase provided that a valid proof of purchase is presented and the item meets the requirements stated in our returns policy.
We can confirm that one of our consultants has been in contact with you and arrangements have been made for your return to the store.
We trust that this matter has been acceptably resolved and encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
Best regards,
At Truworths, providing our customers with quality garments of international standards is of extreme importance to us. When a garment appears to have a possible fault you are welcome to return the defective item within 6 months from the date of purchase provided that a valid proof of purchase is presented and the item meets the requirements stated in our returns policy.
We can confirm that one of our consultants has been in contact with you and arrangements have been made for your return to the store.
We trust that this matter has been acceptably resolved and encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
Best regards,