IV
Ilse V
1 reviews | Active since Feb 2016
29 Feb 2016, 16:01
Damaged watch and No Response
I purchased a Hallmark watch in Dec and not even a month later the strap of the watch broke! I took the watch back on 24 January and it was sent in, it's 5 weeks later and I still don't have an answer after phoning numerous times and speaking to the supervisor! According to the supervisor the supplier doesn't answer. You are making your problem mine! I don't want the watch, I want my money, but they are now refusing because the supplier did not authorise it! It was a Christmas gift, how embarrassing for me to tell my husband that you have to satisfied with not having a present.
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Truworths's replyOfficial
04 Mar 2016, 16:24Hello Ilse Venter,
Thank you for your post.
Although the strap of the watch is not covered under the warrantee, we have sent your watch to the supplier along with your concern.
We were not able to get a decision from the relevant supplier as yet; however we did not want to delay our response to your post any further. The Store Manager of our store will continue to follow up with them and keep you updated.
We apologise for the upset and inconvenience this has caused you, but trust that this matter will be acceptably resolved.
Best regards,
Charmaine
Thank you for your post.
Although the strap of the watch is not covered under the warrantee, we have sent your watch to the supplier along with your concern.
We were not able to get a decision from the relevant supplier as yet; however we did not want to delay our response to your post any further. The Store Manager of our store will continue to follow up with them and keep you updated.
We apologise for the upset and inconvenience this has caused you, but trust that this matter will be acceptably resolved.
Best regards,
Charmaine
Truworths's reply04 Mar 2016, 16:24
Official
Hello Ilse Venter,
Thank you for your post.
Although the strap of the watch is not covered under the warrantee, we have sent your watch to the supplier along with your concern.
We were not able to get a decision from the relevant supplier as yet; however we did not want to delay our response to your post any further. The Store Manager of our store will continue to follow up with them and keep you updated.
We apologise for the upset and inconvenience this has caused you, but trust that this matter will be acceptably resolved.
Best regards,
Charmaine
Thank you for your post.
Although the strap of the watch is not covered under the warrantee, we have sent your watch to the supplier along with your concern.
We were not able to get a decision from the relevant supplier as yet; however we did not want to delay our response to your post any further. The Store Manager of our store will continue to follow up with them and keep you updated.
We apologise for the upset and inconvenience this has caused you, but trust that this matter will be acceptably resolved.
Best regards,
Charmaine