BN
Bonginkosi N
1 reviews | Active since Oct 2019
31 Oct 2019, 14:35
DAMAGED SHOES
I am very disappointed with a service I have received from Thruworth game city. I bought shoes on 29th of May 2019. I went there to complain this shoes because the shoes sole is damage and part of the shoes. I did not received any help from them. They said SKU is not visible on the shoes. How can a shoes be damaged within 5 months and fail to help a customer. Why they give us slips if is useless.
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Replies (2)
Truworths's replyOfficial
01 Nov 2019, 10:02We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply01 Nov 2019, 10:02
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
06 Nov 2019, 08:37Thank you for raising your quality concern with us.
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with the shoes bought at one of our stores.
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We can confirm that your complaint was raised with the Manager of the store, who has contacted you to discuss your concerns and was able to successfully resolve this matter for you.
We sincerely apologize for any inconvenience caused.
Sincerely yours,
Truworths Online Team
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with the shoes bought at one of our stores.
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We can confirm that your complaint was raised with the Manager of the store, who has contacted you to discuss your concerns and was able to successfully resolve this matter for you.
We sincerely apologize for any inconvenience caused.
Sincerely yours,
Truworths Online Team
Truworths's reply06 Nov 2019, 08:37
Official
Thank you for raising your quality concern with us.
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with the shoes bought at one of our stores.
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We can confirm that your complaint was raised with the Manager of the store, who has contacted you to discuss your concerns and was able to successfully resolve this matter for you.
We sincerely apologize for any inconvenience caused.
Sincerely yours,
Truworths Online Team
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with the shoes bought at one of our stores.
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We can confirm that your complaint was raised with the Manager of the store, who has contacted you to discuss your concerns and was able to successfully resolve this matter for you.
We sincerely apologize for any inconvenience caused.
Sincerely yours,
Truworths Online Team