1 reviews | Active since Aug 2017
Damaged Goods
I purchased a garment online - 12244. I only noticed that the item is a reject upon wearing the garment, by this time I had removed the swing tag assuming that an expensive brand like you will not sell items that are not quality checked.
See picture attached and kindly explain to me what the hell do I do in this instance. Must I now bear the brunt for your *********** quality team?
I've been emailing the online Team since Monday, who doesn't even care to respond.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
We regret not being able to make contact with you telephonically, but confirm that an email was sent to you to inform of this policy. We trust that you will be able to take the garment to your nearest Truworths store, at your earliest convenience, in order for it to be evaluated by the respective Store Manager.
We commit to remain in contact with you regarding your concerns raised, and trust that this matter will be acceptably resolved soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for further inspection.
We regret not being able to make contact with you telephonically, but confirm that an email was sent to you to inform of this policy. We trust that you will be able to take the garment to your nearest Truworths store, at your earliest convenience, in order for it to be evaluated by the respective Store Manager.
We commit to remain in contact with you regarding your concerns raised, and trust that this matter will be acceptably resolved soon.
Kind regards,
Truworths Online Team
Best regards,