1 reviews | Active since Feb 2015
Damaged good
Bought a dress on the 12/02/2015(Extra 25%) unfortunately there was problem with the button. Took it back on the 20/02/2015 was advised that there were out of stock. Asked them to check other retail stores and order one, was told that i have to pay additional funds. Firstly its not my fault that the button was not sewed correctly. Secondly in question is your escalation process. The store manager was not in possession to give me a solution asked for the Area manager's number and she refused.<br> <br> On the same day i bought lingerie and the colour is already weighing off.<br> <br> We pay ridicolus prices for such low quality. Your wasting our time.<br> <br> <br> <br> <br> the store manager refused to give me the area managers number as per advise from the contact centre. Th. Advise which consumer act are you follwing. In question its the quality of your clother and ling did manage to get it at Cresta,
Thank you for your post. We value your feedback and the opportunity to respond.
We acknowledge your frustration regarding this matter, and as a result we wish to apologise to you for any inconvenience resulting from it.
At Truworths we aim to provide our customers with service of international standards and high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of these standards.
We have liaised with the Store Manager of the respective store, and ascertained that you were contacted regarding this matter, and your concerns addressed. We were also informed that the order for your requested dress has been put through.
Furthermore, we have a very strict Returns Policy with regards to underwear, and we do not accept any returns once the goods have left the store. However, if you are not pleased with the quality of the item, you may take it back to the store for the manager to assess. This policy is visible on the reverse side of our invoices and can be viewed on our website, www.truworths.co.za.
We trust that this response has adequately addressed your concerns.
Best regards,
Charmaine
Best regards,
Thank you for your post. We value your feedback and the opportunity to respond.
We acknowledge your frustration regarding this matter, and as a result we wish to apologise to you for any inconvenience resulting from it.
At Truworths we aim to provide our customers with service of international standards and high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of these standards.
We have liaised with the Store Manager of the respective store, and ascertained that you were contacted regarding this matter, and your concerns addressed. We were also informed that the order for your requested dress has been put through.
Furthermore, we have a very strict Returns Policy with regards to underwear, and we do not accept any returns once the goods have left the store. However, if you are not pleased with the quality of the item, you may take it back to the store for the manager to assess. This policy is visible on the reverse side of our invoices and can be viewed on our website, www.truworths.co.za.
We trust that this response has adequately addressed your concerns.
Best regards,
Charmaine
Best regards,