1 reviews | Active since Jul 2011
Damaged doods not want to take it back
i bought underwear at truworths cape town for my sister, i sent it to her at Mabopane unfornately the underwear was having factory fault. she tried to sent back to the nearest truworths at mabopane branch to avoid the fruitless expenditure to sent it back to cape town. Fortunately the accepted that it is a factory fault but they demanded the card that was used to buy the item, original id, letter from me, so advanse me where can i send those card and id to exchange item because am still at cape town. An original slip is not only document that is required for exchange because she is having the original slip. Head office please try to intervene on this matter otherwise i will sue you and publish my stories all over, i have been engaged the speak out on this matter for assistant.
We acknowledge your disappointment at your sister not being able to exchange the underwear you purchased for her.
Our Returns Policy, which are visible on the reverse side of our dockets and on our website, does not allows for a return or exchange on underwear. However, as the items presented with a manufacturing fault, it was returned to one of our stores, in order for it to be assessed.
We have been in contact with both you, and the supervisor at the respective Truworths store, and are pleased to confirm that your sister will return to the store and the matter will be acceptably resolved.
We thank you for your patronage and we look forward to seeing you in our stores again soon!
Kind regards,
Charmaine
We acknowledge your disappointment at your sister not being able to exchange the underwear you purchased for her.
Our Returns Policy, which are visible on the reverse side of our dockets and on our website, does not allows for a return or exchange on underwear. However, as the items presented with a manufacturing fault, it was returned to one of our stores, in order for it to be assessed.
We have been in contact with both you, and the supervisor at the respective Truworths store, and are pleased to confirm that your sister will return to the store and the matter will be acceptably resolved.
We thank you for your patronage and we look forward to seeing you in our stores again soon!
Kind regards,
Charmaine