1 reviews | Active since Jun 2016
DAMAGED AFTER FIRST WASH - REFUSE TO REFUND/REPLACE
I purchased a top to the value of R420 after fitting it in-store. As a rule, I check garments for damage etc prior to purchase. Afther the first wash when I wanted to wear it, it had a hole in the sleeve. The material is knit type. I returned it to the store (Lynnwood Rige Shopping Centre) and was assisted by professional staff. The garment was returned to Quality Control that no rejected my claim saying it was not a manufacturing fault. Then what fault is it? Surely not my washing method as I follow lable instructions to the T. Also, this very top is now on special at R280 - really!!! I vow NEVER to support Truworths again.
Thank you for your post.
At Truworths, providing quality merchandise of international standards is of fundamental importance to us and we were concerned to read of your recent experience.
We were informed the garment was sent to our Quality Assurance department at our Head Office for a final assessment. The finding of the Fabric Technologist who assessed your garment was that the damage is not as a result of a manufacturing fault and based on this the return could not be authorized. We believe that you were informed of the final decision and that you have subsequently collected your garment from the store.
We acknowledge that you are not happy with the feedback provided to you however trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Truworths Online Team.
Thank you for your post.
At Truworths, providing quality merchandise of international standards is of fundamental importance to us and we were concerned to read of your recent experience.
We were informed the garment was sent to our Quality Assurance department at our Head Office for a final assessment. The finding of the Fabric Technologist who assessed your garment was that the damage is not as a result of a manufacturing fault and based on this the return could not be authorized. We believe that you were informed of the final decision and that you have subsequently collected your garment from the store.
We acknowledge that you are not happy with the feedback provided to you however trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Truworths Online Team.