Damage Goods not being exchanged
Good day
I bought a pair of shoes at Truworths Forest hill city mall and wore it once. The next day the shoes started breaking. I believe this is poor quality workmanship, I returned the shoe to Forest hill a few days after purchase, they sent it for inspection and they came back to me today to say it is not a manufacturing fault and that my claim was rejected. I am very unsatisfied with this poor quality shoe and I am very disappointed in Truworths quality. Kindly assist me as i do not want to pay for poor quality products.
REgards Stacey-Lee Kelly **********
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will allow for the return or exchange of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We have contacted our Store Manager of the store mentioned in your post and were informed that subsequent to him assessing the shoes in store, it was sent to our Quality Assurance Department for further evaluation.
The shoes have since been returned to the respective store, which has been in contact with you to advise that your return has been declined.
We acknowledge your frustration regarding this matter however trust that you will be able to understand our stance in this regard. Please also be advised that you may return to the store at your earliest convenience, in order to collect the shoes.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
In line with our Returns Policy, we will allow for the return or exchange of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We have contacted our Store Manager of the store mentioned in your post and were informed that subsequent to him assessing the shoes in store, it was sent to our Quality Assurance Department for further evaluation.
The shoes have since been returned to the respective store, which has been in contact with you to advise that your return has been declined.
We acknowledge your frustration regarding this matter however trust that you will be able to understand our stance in this regard. Please also be advised that you may return to the store at your earliest convenience, in order to collect the shoes.
Yours sincerely,
Truworths Online Team