EP
Emy P
1 reviews | Active since Nov 2012
03 Mar 2016, 13:58
Cut up Truworths card
I am disgusted at Truworths and their account collections team. I will be cutting up my Truworths card immediately and I will not shop there again. The clothes have standard designs, common quality and are tremendously over priced. <br> Their systems also take a ridiculous time period to update, as i paid my account online on Monday and have had 4 phone calls since. its been 4 days!
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Truworths's replyOfficial
08 Mar 2016, 09:34Hello Raging Elephant,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard; we wish to however advise that when a payment is made via Electronic Funds Transfer (eft), it will on average take between two to five working days to reflect on our bank statement and then on the customer's Truworths account.
At the time you received a call from us, the payment was not yet received; however we can confirm that your payment was successfully allocated to your Truworths account on 03 March 2016 and that your account is currently up to date with payment.
Whilst we believe that the merchandise we offer are of exceptional quality and up to date with the latest fashion trends, we always welcome feedback from our customers.
We trust that the attention afforded to your query has re-assured you of your importance to our company and that you will reconsider closing your account with us. Please do not hesitate to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard; we wish to however advise that when a payment is made via Electronic Funds Transfer (eft), it will on average take between two to five working days to reflect on our bank statement and then on the customer's Truworths account.
At the time you received a call from us, the payment was not yet received; however we can confirm that your payment was successfully allocated to your Truworths account on 03 March 2016 and that your account is currently up to date with payment.
Whilst we believe that the merchandise we offer are of exceptional quality and up to date with the latest fashion trends, we always welcome feedback from our customers.
We trust that the attention afforded to your query has re-assured you of your importance to our company and that you will reconsider closing your account with us. Please do not hesitate to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn
Truworths's reply08 Mar 2016, 09:34
Official
Hello Raging Elephant,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard; we wish to however advise that when a payment is made via Electronic Funds Transfer (eft), it will on average take between two to five working days to reflect on our bank statement and then on the customer's Truworths account.
At the time you received a call from us, the payment was not yet received; however we can confirm that your payment was successfully allocated to your Truworths account on 03 March 2016 and that your account is currently up to date with payment.
Whilst we believe that the merchandise we offer are of exceptional quality and up to date with the latest fashion trends, we always welcome feedback from our customers.
We trust that the attention afforded to your query has re-assured you of your importance to our company and that you will reconsider closing your account with us. Please do not hesitate to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We acknowledge your frustration in this regard; we wish to however advise that when a payment is made via Electronic Funds Transfer (eft), it will on average take between two to five working days to reflect on our bank statement and then on the customer's Truworths account.
At the time you received a call from us, the payment was not yet received; however we can confirm that your payment was successfully allocated to your Truworths account on 03 March 2016 and that your account is currently up to date with payment.
Whilst we believe that the merchandise we offer are of exceptional quality and up to date with the latest fashion trends, we always welcome feedback from our customers.
We trust that the attention afforded to your query has re-assured you of your importance to our company and that you will reconsider closing your account with us. Please do not hesitate to contact us on *** or via email on *** should you have any further enquiries.
Kind regards,
Lynn