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ingriddenzin I

1 reviews | Active since Jul 2016

03 Jan 2016, 12:45

Customers phishing addresses and landline numbers

We all know about identity theft by now, but watch out for residential address and telephone number theft. <br> I have been receiving accounts for an EL Tshabalala at my home. Not knowing who this is, I threw the accounts away. Then I got a call on the landline from a debt collector for Truworths. According to them this Tshabalala person said she lives here and works for me. This is Truworths's own stupid fault: they are lax when it comes to checking up on account holders and it also seems to be a condition of buying from Truworths that you must have an account there. I went there once wanting a coat they didn't have in my size. The clerk told me I must open an account if I want \special service". I said"

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Replies (1)
Truworths
Truworths's reply06 Jan 2016, 12:04
Official
Hello gnarlsb,

Whilst we acknowledge that we could not locate an account listed with the details provided in your post, we wish to apologize for the erroneous communication sent to you in this regard.

Following our telephonic discussion, we can verify that we have informed you of this and advised that we require the account reference number in order for us to investigate this matter.

We trust that we will be able to successfully resolve this matter once the required information is received.

Kind regards,

Lynn