Customers don’t matter to truworths

People warned me about opening an account wity truworths, but because I had never experienced any bad treatment from them I thought people were just talking nonsense. I’ve had an account with truworths for some years and I had not missed a single payment. Until covid-19 and the lockdown forced me to not have an income. I actually sent them few emails as soon as we had the lockdown asking for assistance and asking if they’ve made any arrangements for their loyal close like other business have, but i got no response. Until month end came and was no payment made, then they were very quick to call and ask why I haven’t paid. I explained to the guy that look i own a salon and right now I cannot work and have no income. But I’ll try to make some payment towards the account. And i did. Ohhh that wasn’t enough for them. I have been harassed on a daily basis more than 5 times a day of calls. Despite having to take little money i have and trying to at least pay something. While the whole country has come together and trying the help everyone to just make ends meet. Truworths doesn’t give a damn if you starving, they just want money. They don’t care about their customers. Other businesses have gone above and beyond to help their clients in this very very difficult time. Every waking day it’s hard to wake up wondering where you going to get food. Ontop of that stress you get countless calls harassing you with something you’ve already explained and trying your best to sort out. I MADE AN EFFORT TO PAY SOMETHING. Why is that not good enough, after so many years of paying my installments without fail and i get treated like this over a situation I have no control over. The whole conversation is suffering, why can’t truworths sympathize with people. That is so cruel. Once i get my finances back in track I’m paying off this account and closing my account with this evil unsympathetic company.