Customers are totally unimportant to them

Truworths Fashion I called your call center on 06 July 2022 about really poor service at the Canal Walk branch on that day (after being referred to the call centre by the branch manager). I was told I couldn't speak to a manager! I requested that someone call me back. I have since NEVER gotten that call back. I decided I would not pay my account until I get THAT call. I have promptly been harassed to pay my account eventhough I have asked when someone will call me to address my complaint! So here's what I will do, I will pay what I owe you, a measly R584 and thereafter I will NEVER buy from you again. Yes, I'm only one person not buying from you but you've proven 1 unhappy client to be of very little importance to you. Don't call me again after that because I would rather stick needles in my own eyes than spend my money with you EVER AGAIN!