1 reviews | Active since Feb 2011
Customer Service Fail
<p>I have a truworths account that I have never defaulted on , on the 30 November 2016 the MD at the company I am currently working at advised that he cannot pay our salaries due to cash flow problems and are awaiting payments from clients , he provided us with a letter that I sent through to Truworths to advise . </p> <p>I have been harrsed ever since , last week I requested a settlement letter from Truworths to settle and close the account in last week because I am tired of this abuse , On saturday I received another call and this morning a very ubrupt gentleman also called me demanding payment when i advsied that I am awaiting a settlement letter he said I must pay by the 20th and what is a settlement letter , he will give me the total and I must just pay . </p> <p> </p> <p>Please send me the settlement letter I have requested otherwise I will be putting Truworths in the paper for harra*****t and abuse . </p>
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it was being handled by Blake and Associates who does collections on our behalf. We acknowledge your frustration regarding the manner in which the collections process was handled and therefore brought your concerns to the attention of the relevant management at Blake.
Whilst the manager was unable to reach you on the contact number provided she has apologized for the manner in which you felt the consultant assisted you during the call. We can confirm that the requested letter was emailed to you on 21 December 2016.
Following your telephonic conversation with our consultants we can verify that proof of payment was received.
We regret your decision to close your account with us, however hope that the attention afforded to your query has re-assured you of your value to our company. We trust that we have adequately attended to this matter for you and sincerely apologize for any inconvenience caused.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it was being handled by Blake and Associates who does collections on our behalf. We acknowledge your frustration regarding the manner in which the collections process was handled and therefore brought your concerns to the attention of the relevant management at Blake.
Whilst the manager was unable to reach you on the contact number provided she has apologized for the manner in which you felt the consultant assisted you during the call. We can confirm that the requested letter was emailed to you on 21 December 2016.
Following your telephonic conversation with our consultants we can verify that proof of payment was received.
We regret your decision to close your account with us, however hope that the attention afforded to your query has re-assured you of your value to our company. We trust that we have adequately attended to this matter for you and sincerely apologize for any inconvenience caused.
Kind regards,
Truworths Online Team