ZP
Zeyn P
1 reviews | Active since Oct 2019
20 May 2023, 14:55
Customer Service
10 paying points at your Eastgate store but only 2 open and a queue of 20 people... terrible customer service. Seems like you stuck in the pandemic still.
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Replies (2)
Truworths's replyOfficial
25 May 2023, 09:46 Dear Zeyn, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Truworths's reply25 May 2023, 09:46
Official
Dear Zeyn, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Truworths's replyOfficial
02 Jun 2023, 15:05Dear Zeyn,
We can confirm that the matter was escalated to store's management team. The store manager has attempted to contact you and was unsuccessful.
Kindly confirm when its convenient time for us to contact you.
Regards
Tania Truworths Customer Service
We can confirm that the matter was escalated to store's management team. The store manager has attempted to contact you and was unsuccessful.
Kindly confirm when its convenient time for us to contact you.
Regards
Tania Truworths Customer Service
Truworths's reply02 Jun 2023, 15:05
Official
Dear Zeyn,
We can confirm that the matter was escalated to store's management team. The store manager has attempted to contact you and was unsuccessful.
Kindly confirm when its convenient time for us to contact you.
Regards
Tania Truworths Customer Service
We can confirm that the matter was escalated to store's management team. The store manager has attempted to contact you and was unsuccessful.
Kindly confirm when its convenient time for us to contact you.
Regards
Tania Truworths Customer Service