Customer service builds a brand and a lack of will break it.

My 21st payment was a bit late, 2nd one paid before date, on clearscore it shows that both are LATE. Ok i phoned customer service and was told it was its ok and they send me a paid up letter now today i see the 2nd payment reflects late as-well. After about 30 minutes waiting om the phone to speak to a "customer service agent" i dropped the call and used WhatsApp, just to tell me they cant verify my as per all my correct details that i app**** with and was told to call "customer service" i called AGAIN. Explained this small issue and was told straight it is wat it is, WOW is that what you call customer service? Then i was told it will only be updated after 12 months WHAT aren't you supposed to to a ITC payment update every month? I am shocked that a GREAT brand has ccustomer interactions like this!. Can a senior manager, senior team leader better the customer service manager contact me. Thank you Andre