**** customer service

Truworths accounts department have no knowledge on how to read a bank statement, a customer makes a payment into the Truworths standard bank account using the client's Truworths account number yet the staff in the accounts department aren't able to read bank statements, so in turn the client gets harassed with unnecessary phone calls, smses saying the account isn't paid and overdue, I sometimes wonder what these A class staff members are paid for, to sit behind desks and not work. Truworths staff seriously need training, and as for the computer system must be from the era of non existence. I trust no accounts department consultant will call me to verify this review cause they don't have the knowledge on how to dial a number to apologize for the inconvenience they are causing. Noting this isn't the first time the accounts department haven't being able to pick up a payment even though there is a proof of payment being emailed from the customer.