Customer service Agent Nsekelelo unprofessional and misleading.

Truworths does not seem to understand that the World is going through a Pendemic and that its difficult to keep up with installment payments no matter how little you may think the payments are! -My mom has been constantly harrassed by the agents calling asking for monthly installments on MY account. -I went to the Truworths on Mahatma Gandhi over the weekend and the consultant made it no big deal that my account was overdue..I had the cash ready to pay and I had asked for a statement of my transactions which she was unable to provide me.The consultant didn't ask again for the cash so I left and spent the money on other essentials. -Next minute I'm getting a call on my phone today from another one of their Agents Nsekelelo, asking when will I be settling the monthly installments..I said this weekend. I also asked for a statement of my transactions and she had agreed to send it. I had to ask her if she had my email of which she didn't because she asked for it...I said it out and she said she had gotten it. When I asked her to repeat it it was completely wrong.Thats why we have Phonetics which she did not use. -few hours later,I'm yet to receive a statement instead I receive a text saying my account is handed over to an administrator. Pay R27 immediately. My installments are not even R27? I'm confused...

This is poor service from the agent.. She told me we were on a RECORDED LINE yet on the same line we agreed that I was going to settle my monthly account cost and she would send my statement. Next minute I'm being HANDED OVER TO AN ADMINISTRATOR.Very unprofessional agent who doesn't verify customer details before sending an email to them. Misleading speech and not putting customer as a priority. Call recordings will show that she was rude throughout the call...asking me questions like DID I NOT KNOW THAT I HAD AN ACCOUNT TO PAY.

Guess what,you want to hand me over to an ADMINISTRATOR.. I will hand you over to OMBUDSMAN for unfair customer treatment and misleading information in communication on your RECORDED CALLS that we will use as proof...SHOULD NO ONE CONTACT ME and fix this by the end of BUSINESS DAY tomorrow.