NR
Neo R
1 reviews | Active since Mar 2019
16 Mar 2019, 14:48
Customer service
I've been standing for more than 45 minutes to buy a phone no one has helped me.. I will never do bussiness with truworths again..
Truworths in welkom goldfields mall
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Replies (2)
Truworths's replyOfficial
18 Mar 2019, 08:58 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply18 Mar 2019, 08:58
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
19 Mar 2019, 09:55 At Truworths, customer service excellence is of primary importance to us and we thank you for alerting us of this matter.
Our consultants are trained to professionally and efficiently assist our customers at all times. We have escalated this matter to the relevant management to address and we can confirm that this matter will be earnestly addressed with the relevant consultant.
We do apologise for the manner in which you were attended to during your visit to our store and indeed understand the frustration this has caused you.
Further to this, we confirm that you have been contacted by management of the respective store, in order to further discuss this matter as well as convey our sincerest apologies to you.
We truly regret your experience; however trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team
Our consultants are trained to professionally and efficiently assist our customers at all times. We have escalated this matter to the relevant management to address and we can confirm that this matter will be earnestly addressed with the relevant consultant.
We do apologise for the manner in which you were attended to during your visit to our store and indeed understand the frustration this has caused you.
Further to this, we confirm that you have been contacted by management of the respective store, in order to further discuss this matter as well as convey our sincerest apologies to you.
We truly regret your experience; however trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team
Truworths's reply19 Mar 2019, 09:55
Official
At Truworths, customer service excellence is of primary importance to us and we thank you for alerting us of this matter.
Our consultants are trained to professionally and efficiently assist our customers at all times. We have escalated this matter to the relevant management to address and we can confirm that this matter will be earnestly addressed with the relevant consultant.
We do apologise for the manner in which you were attended to during your visit to our store and indeed understand the frustration this has caused you.
Further to this, we confirm that you have been contacted by management of the respective store, in order to further discuss this matter as well as convey our sincerest apologies to you.
We truly regret your experience; however trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team
Our consultants are trained to professionally and efficiently assist our customers at all times. We have escalated this matter to the relevant management to address and we can confirm that this matter will be earnestly addressed with the relevant consultant.
We do apologise for the manner in which you were attended to during your visit to our store and indeed understand the frustration this has caused you.
Further to this, we confirm that you have been contacted by management of the respective store, in order to further discuss this matter as well as convey our sincerest apologies to you.
We truly regret your experience; however trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team