VM
Veronciccah M
1 reviews | Active since Oct 2010
04 Jan 2016, 08:20
Customer Service
Good day <br> <br> i am reponding to the complain, for the sake of time and energy, as per telephonic conversation with Branch Manager , i went to the stores on the 31st on my arrival the item was small and they wanted to order from other stores, and the price was not the same, and they said they can't sell me the same price as the one I had, i was not happy for the fact that i drove twice without any satisfaction<br> <br>
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Truworths's replyOfficial
07 Jan 2016, 17:11Hello Veroniccah,
We were concerned to read of your experience and as such liaised with the Area Manager of the store in question. We were informed that the initial garment was purchased during the less 25 % sale. As the sale ended, you were correctly informed that the store was unable to order the garment for you at the marked down price.
We have attempted to contact you but have been unsuccessful in our attempts. We have therefore sent you an email and await your reply.
We trust that we will be able to successfully resolve this matter upon receipt of your response.
Kind regards,
Lynn
We were concerned to read of your experience and as such liaised with the Area Manager of the store in question. We were informed that the initial garment was purchased during the less 25 % sale. As the sale ended, you were correctly informed that the store was unable to order the garment for you at the marked down price.
We have attempted to contact you but have been unsuccessful in our attempts. We have therefore sent you an email and await your reply.
We trust that we will be able to successfully resolve this matter upon receipt of your response.
Kind regards,
Lynn
Truworths's reply07 Jan 2016, 17:11
Official
Hello Veroniccah,
We were concerned to read of your experience and as such liaised with the Area Manager of the store in question. We were informed that the initial garment was purchased during the less 25 % sale. As the sale ended, you were correctly informed that the store was unable to order the garment for you at the marked down price.
We have attempted to contact you but have been unsuccessful in our attempts. We have therefore sent you an email and await your reply.
We trust that we will be able to successfully resolve this matter upon receipt of your response.
Kind regards,
Lynn
We were concerned to read of your experience and as such liaised with the Area Manager of the store in question. We were informed that the initial garment was purchased during the less 25 % sale. As the sale ended, you were correctly informed that the store was unable to order the garment for you at the marked down price.
We have attempted to contact you but have been unsuccessful in our attempts. We have therefore sent you an email and await your reply.
We trust that we will be able to successfully resolve this matter upon receipt of your response.
Kind regards,
Lynn