Customer Request ***1

24/11/17 I ordered a Grey Organdie Lace Inset Shirt via Customer Request & followed up on 16/12/17 wrt progress, as I have not received any feedback yet. I was told that it was found @ Irene PTA store & should be at Woinderboom Junction already (which it wasn't). I was then told it will arrive soon. . 22/12/17 @ 10H10 I enquired again via Truworths Wonderboom Junction as to why it's taking so long for delivery & was told it's being resourced now (still no feedback received from Truworths Head Office until I enquired). Once again 29/12/17 @ 11H00 I phoned Truworths Head Office (spoke to Porsha ref no. 54634) & was once again told about resourcing & she would once again ask for feedback to be provided. Approx 14H58 same day I received a sms to inform me regrettably that the item ordered had been sold out & therefore cancelled. This is the poorest service I have ever experienced from any Big Brand retailer whom I had thought was so professional. I am disappointed & disgusted in the level of service & would have chosen to drive to various stores personally to purchase the item (in due time when it was ordered before it would've been sold out), rather than make use of a service provided to me that I thought I could rely on by professional & efficient staff at the helm of such a massive corporate enterprise. Mrs G. Smith