bK
bonginkosi K
1 reviews | Active since Mar 2015
05 Aug 2015, 17:54
customer negligence
truworths secunda<br> South Africa<br> <br> Consumer complaints and reviews about truworths secunda<br> bfkhoza Send email<br> <br> Aug 5, 2015<br> bad service<br> At around 17:30 Wednesday 05/08/2015 I walked into truworth secunda mall. Their were only 2 service consultants at the point of service and customers had been standing for more than 5minutes. So as one of the customers in the store? I took it upon myself to ask one of the service consultant if they were short staffed. But Portia the lady at the service area rudely answered YES. And upon my request to call the manager? Which she failed to do so or \refused". And when a consultant finally came to the tills"
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Truworths's replyOfficial
17 Aug 2015, 11:16Hello khozabf,
Thank you for your post and affording us the opportunity to respond.
We have raised your concerns with the relevant Store Manager and we can confirm that you were incorrectly informed by the store consultant that the store is short staffed. We can further confirm that at the time of your visit, two tills were open. The consultant in question should have called the manager on duty to address your concern. We believe that both the consultant and the Admin Supervisor have contacted you to apologise for this experience.
We hope that we have adequately addressed your concerns and that we will see you in our stores in the near future. Feedback is important to us and we encourage you to contact us on *** or e-mail *** if you have further queries or concerns.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
We have raised your concerns with the relevant Store Manager and we can confirm that you were incorrectly informed by the store consultant that the store is short staffed. We can further confirm that at the time of your visit, two tills were open. The consultant in question should have called the manager on duty to address your concern. We believe that both the consultant and the Admin Supervisor have contacted you to apologise for this experience.
We hope that we have adequately addressed your concerns and that we will see you in our stores in the near future. Feedback is important to us and we encourage you to contact us on *** or e-mail *** if you have further queries or concerns.
Yours sincerely,
Lynn
Truworths's reply17 Aug 2015, 11:16
Official
Hello khozabf,
Thank you for your post and affording us the opportunity to respond.
We have raised your concerns with the relevant Store Manager and we can confirm that you were incorrectly informed by the store consultant that the store is short staffed. We can further confirm that at the time of your visit, two tills were open. The consultant in question should have called the manager on duty to address your concern. We believe that both the consultant and the Admin Supervisor have contacted you to apologise for this experience.
We hope that we have adequately addressed your concerns and that we will see you in our stores in the near future. Feedback is important to us and we encourage you to contact us on *** or e-mail *** if you have further queries or concerns.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
We have raised your concerns with the relevant Store Manager and we can confirm that you were incorrectly informed by the store consultant that the store is short staffed. We can further confirm that at the time of your visit, two tills were open. The consultant in question should have called the manager on duty to address your concern. We believe that both the consultant and the Admin Supervisor have contacted you to apologise for this experience.
We hope that we have adequately addressed your concerns and that we will see you in our stores in the near future. Feedback is important to us and we encourage you to contact us on *** or e-mail *** if you have further queries or concerns.
Yours sincerely,
Lynn