mB
melinda B
1 reviews | Active since Jan 2014
02 Sept 2021, 15:55
customer lost forever
I was a customer for over 35+ years , and never ever skipped one payment,but today i've had it. Your are getting sms's ,phone calls urging you to make a payment. How desperate must you be for R542.00 ,from a customer that never skipped a payment.,Oustanding balance R1153.00 Do they think when they inform me that if i close my account I can never open it again,What type of scare tactic is that ? but you are not interested and find out why am I so upset. Be assure I do not have any means to open an account again with your company
Helpful (0)
Replies (3)0
Replies (3)
Truworths's replyOfficial
02 Sept 2021, 18:29Thank you for your post.
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
Truworths's reply02 Sept 2021, 18:29
Official
Thank you for your post.
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
06 Sept 2021, 11:51Hi Melinda,
When an account reflects in arrears, correspondence regarding the status of the account is automatically sent to the customer. This is done as a reminder that your creditworthiness is an asset and staying up to date with payments is an important part of managing your account.
We can confirm that your account has been closed and a closure letter was sent to you.
Kind regards,
Truworths Online Team
When an account reflects in arrears, correspondence regarding the status of the account is automatically sent to the customer. This is done as a reminder that your creditworthiness is an asset and staying up to date with payments is an important part of managing your account.
We can confirm that your account has been closed and a closure letter was sent to you.
Kind regards,
Truworths Online Team
Truworths's reply06 Sept 2021, 11:51
Official
Hi Melinda,
When an account reflects in arrears, correspondence regarding the status of the account is automatically sent to the customer. This is done as a reminder that your creditworthiness is an asset and staying up to date with payments is an important part of managing your account.
We can confirm that your account has been closed and a closure letter was sent to you.
Kind regards,
Truworths Online Team
When an account reflects in arrears, correspondence regarding the status of the account is automatically sent to the customer. This is done as a reminder that your creditworthiness is an asset and staying up to date with payments is an important part of managing your account.
We can confirm that your account has been closed and a closure letter was sent to you.
Kind regards,
Truworths Online Team
mB
melinda B's updateReviewer Update
06 Sept 2021, 13:29correspondence in reminding i can understand,but really phone calls on the 1st and 2nd,is that automatically ? so what you imply ,is that Truworths customers are all up to date already on month end and there is no bad debt. if i was a risk in not paying .i can understand in following up on me,but i never skip a payment
mB
melinda B's update06 Sept 2021, 13:29
Reviewer Update
correspondence in reminding i can understand,but really phone calls on the 1st and 2nd,is that automatically ? so what you imply ,is that Truworths customers are all up to date already on month end and there is no bad debt. if i was a risk in not paying .i can understand in following up on me,but i never skip a payment