Customer is never right at Truworths

Visited the Forest Hill store on Sat, 28/01. I asked for assistance at the jewelry cabinet only to be told that I must stand in the que at the till and when it's my turn they will assist me. There were 4 cashiers at the till point and when asked I was told that there is no supervisor and the manager on duty was in the loo. Eventually when I was assisted it was found that items were incorrectly placed hence advertised with the incorrect price. When asked for it to be sold at the advertised price then suddenly another cashier left the tillpoint to come and check and then the manager was called in because of my insistence. The explanation for the incorrect pricing/placing of item did not make any sense. the person assisting me went back to the till with me whilst the other cashier stayed behind and then rearranged all the items properly. It was now ok to leave cashing and fix their mistakes but it was not ok to assist me when I first requested assistance. After alot of arguing and proof the manager simply refused to honor the deal and give me the item at the price it was advertised. By the time he had come the lady had already corrected everything in the cabinet. This is not the first time I have experienced pathetic service at this store and I have previously discussed the bad service and attitude of staff with the regional manager on a previous incident yet nothing seems to change. This store has never once provided good service or treated customers fairly. I visit here because of convenience but disappointed yet again.