Customer ID ****** from the safe of Truworths Festival Mall Kempton Park

Dear sir or madam

I was at Truworths Festival Mall on 10 of November 2018 to purchase a cologne, as I did not receive my card as yet, I was told that they hat will require my Identity Document, which I gave to them. After I was finished they did not give my ID back. I only realised it when I got home, then I called the store and Yanga said they have it with them - so I said keep it I will only be at the store the following saturday the 17 November 2018. When I got there I was told that that the manager Linda was day off and that she has the ID in the safe. I was quite content knowing that it was in a safe place and I left. Last saturday the 24 of November 2018 when I got to the store to see Linda, she was on lunch. I waited for 3 hours only to be told that they can't find my ID. I was highly agitated, as I need the ID to get my drivers licence. I called the store on monday and spoke to Linda and her reaply was " Mr Pillay I really don't know what happened to your ID" and that the person who had it had left the company. She couldn't give me a reasonable explanantion and said she can instruct the head office to block the account. I don't care about blocking the account - its my ID that I need urgently. I called the head office, they coudn't give me an answer either. My question, who is going to compensate for the replace of the ID, 2 days off work for loss of income of the year, the cost of travelling, which is in the region of R150.00 for two uber rides and the frustration of not being able to get my drivers licence.