Customer care stinks

Most embarresing shopping trip during festive, i stood in a que only to be told that your account is blocked. The Truworths call centre was contacted and Masibale Ngobeni screamed at me stating they need to verify if i was the owner of the account. I called customer care immediatly but i was informed that the supervisor was unavailable. This is the second time being embarresed at Ttuworths whereby my bag was searched in public eye for such a huge company that fails to follow the correct processes. I want my account closed as this treatment from Truworths is pathetic. I get regular emails and sms reminding me of their amount due as if i pay late or not pay at all.