1 reviews | Active since Dec 2010
Customer Care is not interested in Service
I purchased a pair of Uzzi boots from one of your stores last year June. Wonderful shoes but the laces does not last. 3 of my other friends also purchase the same boots and complaint about the same problem. I lodge a complaint on your website to enquire where I can purchase laces. I were told that you will exchange the shoes if it was within 6 months. I DO NOT WANT TO EXCHANGE THE SHOES, I WANT TO PURCHASE L-A-C-E-S!!!!!!! If you want to sell a product ensure to have something like after market service and products available. I can't seems to find this long type of laces to purchase any where in the Mall close to me The response from the Customer Care is terrible.
Please can you CEO call me so we can resolve my concern.
Thank you for your post.
At Truworths, merchandise quality is essential to our business and we therefore strive to offer only the finest to our valued customers.
We therefore liaised with our merchandise department regarding your concerns. We confirm that this matter was further escalated, and we are currently working urgently to acceptably resolve this matter for you.
We were regrettably unsuccessful in our attempts to contact you in this regard, but verify that you have been updated regarding the current status of your query. We furthermore confirm that you will be contacted once additional information is received.
We trust that this response has adequately addressed this matter, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post.
At Truworths, merchandise quality is essential to our business and we therefore strive to offer only the finest to our valued customers.
We therefore liaised with our merchandise department regarding your concerns. We confirm that this matter was further escalated, and we are currently working urgently to acceptably resolve this matter for you.
We were regrettably unsuccessful in our attempts to contact you in this regard, but verify that you have been updated regarding the current status of your query. We furthermore confirm that you will be contacted once additional information is received.
We trust that this response has adequately addressed this matter, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team